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Welcome to the Devotion Terms and Conditions of Trading. These Terms and Conditions apply to all purchases from Devotion Trading Limited. By accessing and making purchases from this website, you agree to be bound by them.
See our Website Terms and Conditions
Acceptance of Terms and Conditions
To comply with the European Union (EU) Directive on Distance Selling, the following terms & conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods will govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.
Ordering from Devotion
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may request that your details are removed from our system by writing to the address below.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted before the goods ordered are dispatched, and this will usually be at the time of the order being placed. Goods remain the property of Devotion until we have received payment in full. All prices and offers are subject to change and availability.
Bespoke Clothing Orders
Any item of Bespoke Tailoring ordered from Devotion, whether from the website, by telephone, by email or in person is considered a special order and is made specifically for you. The fees for this work are set by Devotion Trading Ltd and by ordering an item of clothing via any of the afore-mentioned routes you accept that these items are non-returnable, non-refundable. All reasonable efforts will be made by Devotion Trading Ltd to meet the aggreed specifications. An order placed by you for Bespoke Clothing will not be refunded to you in any form. This does not affect your statutary rights but does mean that garments and items of clothing made for you are considered “special Orders” are “Made to Measure” and “Bespoke” so the usual internet trading laws do not apply.
Devotion and its directors and employees make no claim as to the benefits arising from the use of yoga, in all its forms. Products bought from Devotion are used entirely at your own risk. Yoga is not a medical therapy and we advise that you always consult a qualified medical practitioner before undertaking yoga for its perceived benefits. Devotion cannot be held responsible for consequential loses caused by the use of any of the products it supplies howsoever arising.
DEVOTION is a trading name of Devotion Trading Limited, a company registered in England.
Our registered office is: 2 Sanderstead Hill. Croydon. CR2 0HA
If you have any complaints about the products you purchase from us please contact us by telephone on 020 86513233 or email email@example.com
Product Guarantees and Returns Policy
We hope you will be delighted with your order. If for some reason you are less than satisfied, please let us know that you wish to return it as soon as possible. Refunds / exchanges will only be accepted within 10 days of receipt and with a valid proof of purchase. There is no refund policy for items of clothing made to measure, Bespoke, or Special Orders. This covers all Devotion Clothing for Adults.
Goods must be returned in a fully resalable condition with the original box and packaging. Please ensure you are standing on a carpeted surface when trying on shoes as we are unable to accept returns if the shoe soles or linings are marked. You are responsible for the safe return of the goods to Devotion in their original state in order to receive a full refund or exchange.
A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. Sale items are sold as seen and are non-refundable. Please note that Devotion Trading Ltd is a small business and returns can take up to two weeks to process.
Devotion accepts Visa, Mastercard, Switch and debit cards and uses a secure payment system. Cheques can be mailed to us made payable to Devotion Trading Ltd – please print out your order screen and send it with payments. Please allow at least seven working days for cheque clearance. We do not dispatch orders when payment is made by cheque, until we are able to verify full payment has been cleared to our account. Goods will be dispatched normally within 24 hours of cleared payments.
All credit card transactions are undertaken using SSL encryption. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
An invoice will accompany goods to the purchaser’s address. In the unlikely event of us being unable to fulfil an order or a part of an order, or if there are any errors in a placed order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment was made.
The prices shown on the product pages include UK VAT where applicable at the current rate. Local Taxes & Duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.
UK Delivery & Postage
All prices on the site are subject to a Post and Package charge. Valuable items are sent by courier and will require a signature on delivery. Other items are sent mainly by 2-3 day “signed for” postal service. Occasionally we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not dispatched the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Cancelling Your Contract
If you are a UK consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition at your expense. You must inform us in writing of your desire to cancel within seven working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost and ensure the goods are adequately insured during their return.
Refunds for valid claims will be made via the same method of payment as used to place the order. Please be sure to include your name, contact daytime telephone number and order number, together with the reason for the return.
We take the issue of the privacy of your personal information very seriously. We will only use customer data for legitimate business purposes. We capture information about you only by direct means eg. when ordering or submitting enquiries. When ordering or submitting enquiries to Devotion you are agreeing to the use of your personal information.
The information that you provide or which is obtained through our dealings with you may only be used for the following purposes:
to fulfil our agreement with you, including administering any accounts, processing and obtaining payment;
to inform you (by mail, telephone, e-mail, or otherwise) about our products and services;
in exceptional circumstances for fraud prevention and detection
Devotion will not give or sell your information to 3rd Parties other than for the purposes of fulfilling your orders. You have a right to see personal information, which is held about you upon written request.
Please be aware that we are not responsible for the data policies or procedures or the content of web sites linked to Devotion.
We advise you to print a copy of these Terms & Conditions for your reference in the future.
Welcome to the Devotion Website Terms and Conditions of Use. These Terms and Conditions apply to your use of the Devotion website. By accessing this website, you agree to be bound by them.
“Conditions” means these terms and conditions; “Personal Information” means any personal details provided by you via the website; “User(s)” means user(s) of the website either collectively or individually, as the context requires; “We/us/our” means Devotion Trading Ltd; “Website” means the website located at https://www.devotion.co.uk or any subsequent URL which may replace it; and “You/your” means you as a user of the website.
We will provide you with access to the Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with our Trading Terms and Conditions.
See our Trading Terms and Conditions
You warrant that:
• The Personal Information which you are required to provide when you register with this website, whether as a customer or otherwise, is true, accurate, current and complete in all respects; and
• Your will notify us immediately of any changes to your Personal Information by contacting us by email firstname.lastname@example.org
You agree not to impersonate any other person or entity.
• not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;
• not to upload or transmit through the Website any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
• not to upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
• not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;
• not to use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
• that in the event that you have any right, claim or action against any users arising out of that user’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your computer or internet access account.
We reserve the right to:
• modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change these Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that entry to such other websites is at your sole discretion and that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, advertising, goods or services available on such external sites or resources.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any complaints or reported violation of these Conditions and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
We respect your Personal Information and undertake to comply with applicable UK Data Protection legislation from time to time in place.
You should be aware that:
• If we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and
• We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, court proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (age agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Website is Copyright, Devotion Trading Ltd, 2008. All rights reserved.
You may send us notices under or in connection with these Conditions:
• by post to 2 Sanderstead Hill. CR2 0HA
• by email to email@example.com
As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under UK law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party’s hyper-text link.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:
• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
The Conditions will be exclusively governed by and construed in accordance with the laws of the United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.