Welcome to the Devotion Terms and Conditions of Trading. These Terms and Conditions apply to all purchases from Devotion Trading Limited. By accessing and making purchases from this website, you agree to be bound by them.
See our Website Terms and Conditions
Acceptance of Terms and Conditions
To comply with the European Union (EU) Directive on Distance Selling, the following terms & conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods will govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.
Ordering from Devotion
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may request that your details are removed from our system by writing to the address below.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted before the goods ordered are dispatched, and this will usually be at the time of the order being placed. Goods remain the property of Devotion until we have received payment in full. All prices and offers are subject to change and availability.
Bespoke Clothing Orders
Any item of Bespoke Tailoring ordered from Devotion, whether from the website, by telephone, by email or in person is considered a special order and is made specifically for you. The fees for this work are set by Devotion Trading Ltd and by ordering an item of clothing via any of the afore-mentioned routes you accept that these items are non-returnable, non-refundable. All reasonable efforts will be made by Devotion Trading Ltd to meet the aggreed specifications. An order placed by you for Bespoke Clothing will not be refunded to you in any form. This does not affect your statutary rights but does mean that garments and items of clothing made for you are considered "special Orders" are "Made to Measure" and "Bespoke" so the usual internet trading laws do not apply.
Devotion and its directors and employees make no claim as to the benefits arising from the use of yoga, in all its forms. Products bought from Devotion are used entirely at your own risk. Yoga is not a medical therapy and we advise that you always consult a qualified medical practitioner before undertaking yoga for its perceived benefits. Devotion cannot be held responsible for consequential loses caused by the use of any of the products it supplies howsoever arising.
DEVOTION is a trading name of Devotion Trading Limited, a company registered in England.
Our registered office is: 2 Sanderstead Hill. Croydon. CR2 0HA
If you have any complaints about the products you purchase from us please contact us by telephone on 020 86513233 or email firstname.lastname@example.org
Product Guarantees and Returns Policy
We hope you will be delighted with your order. If for some reason you are less than satisfied, please let us know that you wish to return it as soon as possible. Refunds / exchanges will only be accepted within 10 days of receipt and with a valid proof of purchase. There is no refund policy for items of clothing made to measure, Bespoke, or Special Orders. This covers all Devotion Clothing for Adults.
Goods must be returned in a fully resalable condition with the original box and packaging. Please ensure you are standing on a carpeted surface when trying on shoes as we are unable to accept returns if the shoe soles or linings are marked. You are responsible for the safe return of the goods to Devotion in their original state in order to receive a full refund or exchange.
A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. Sale items are sold as seen and are non-refundable. Please note that Devotion Trading Ltd is a small business and returns can take up to two weeks to process.
Devotion accepts Visa, Mastercard, Switch and debit cards and uses a secure payment system. Cheques can be mailed to us made payable to Devotion Trading Ltd - please print out your order screen and send it with payments. Please allow at least seven working days for cheque clearance. We do not dispatch orders when payment is made by cheque, until we are able to verify full payment has been cleared to our account. Goods will be dispatched normally within 24 hours of cleared payments.
All credit card transactions are undertaken using SSL encryption. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
An invoice will accompany goods to the purchaser's address. In the unlikely event of us being unable to fulfil an order or a part of an order, or if there are any errors in a placed order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment was made.
The prices shown on the product pages include UK VAT where applicable at the current rate. Local Taxes & Duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.
UK Delivery & Postage
All prices on the site are subject to a Post and Package charge. Valuable items are sent by courier and will require a signature on delivery. Other items are sent mainly by 2-3 day "signed for" postal service. Occasionally we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not dispatched the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Cancelling Your Contract
If you are a UK consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition at your expense. You must inform us in writing of your desire to cancel within seven working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost and ensure the goods are adequately insured during their return.
Refunds for valid claims will be made via the same method of payment as used to place the order. Please be sure to include your name, contact daytime telephone number and order number, together with the reason for the return.
We take the issue of the privacy of your personal information very seriously. We will only use customer data for legitimate business purposes. We capture information about you only by direct means eg. when ordering or submitting enquiries. When ordering or submitting enquiries to Devotion you are agreeing to the use of your personal information.
The information that you provide or which is obtained through our dealings with you may only be used for the following purposes:
to fulfil our agreement with you, including administering any accounts, processing and obtaining payment;
to inform you (by mail, telephone, e-mail, or otherwise) about our products and services;
in exceptional circumstances for fraud prevention and detection
Devotion will not give or sell your information to 3rd Parties other than for the purposes of fulfilling your orders. You have a right to see personal information, which is held about you upon written request.
Please be aware that we are not responsible for the data policies or procedures or the content of web sites linked to Devotion.
We advise you to print a copy of these Terms & Conditions for your reference in the future.